Privacy Policy

Important Notice Regarding Text Messaging Data

Birch & Grain ("Birch & Grain," "we," "us," or "our") does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

Information We Collect

We collect the following types of information:

Personal Information

• Name, email address, phone number, physical address
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information

• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication

• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback

How We Use Your Information

We use collected data for:

• Providing and improving our services
• Processing transactions and payments
• Communicating with you about your inquiries, appointments, and promotions
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention
• Maintaining records of your communication preferences and consent

SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent

• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
• Consent to receive text messages is not a condition of purchasing any product or service from us
• Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes

Opt-Out Instructions

• You can cancel SMS notifications at any time by replying "STOP"
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• All opt-out requests are processed immediately

Message Frequency & Content

• Message frequency varies based on your interactions with our business
• Messages will be directly related to the services you have requested
• We send promotional text messages only to people who have separately and voluntarily agreed to receive them, and you can withdraw that consent at any time by replying STOP

Help & Support

• Reply "HELP" for assistance or contact us at info@birchandgrain.com
• Customer support is available during regular business hours

Carrier Information

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

SMS Messaging Program

Birch & Grain is a trade name of Worthshire Group LLC. When you give us your mobile phone number through our website chat or our contact form and choose to receive text messages, we may text you at that number.

Types of messages

Non-marketing messages: replies to your inquiry, scheduling confirmations, appointment and measurement reminders, rescheduling updates, project updates, and customer support.

Marketing messages: special offers, discounts, and news about our products and services. Marketing messages are sent only if you agree to them.

How you opt in

On our contact form you can check two separate, optional boxes: one for non-marketing messages and one for marketing messages. In our website chat you can check one optional box that covers both. You can use our services without agreeing to text messages. Consent to receive text messages is not a condition of purchasing any product or service.

Message frequency and costs

Message frequency varies. Message and data rates may apply.

Opt out and help

Reply STOP at any time to stop receiving text messages. Reply HELP for help, or contact us at quotes@birchandgrain.com.

Your information

We do not sell, rent, or share your phone number or text messaging opt-in information with third parties or affiliates for their marketing or promotional purposes. Mobile information is used only to send the messages described here and to operate our service. See our Privacy Policy.

Eligibility

You must be at least 18 years old. Carriers are not liable for delayed or undelivered messages.

Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service Providers

• Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)
• SMS aggregators and providers solely for the purpose of delivering messages you've consented to receive
• All service providers are contractually obligated to maintain confidentiality and security

Legal Compliance

• If required by law, legal process, or to protect our rights
• In response to valid law enforcement requests or court orders

Business Transfers

• In case of mergers, acquisitions, or sale of assets
• In such cases, your data remains protected under the terms of this policy

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

Data Security

We implement and maintain reasonable security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection
• Breach notification protocols in accordance with applicable laws
• Secure backup systems and disaster recovery procedures

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Analyze site traffic and user behavior
• Remember your preferences
• Improve website functionality and user experience
• Measure the effectiveness of our services

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

Your Rights & Choices

You have the right to:

• Access, update, or delete your personal information
• Opt out of marketing emails by clicking "unsubscribe" in our emails
• Opt out of SMS messages by replying "STOP"
• Request information on how we process your data
• Withdraw consent at any time for future communications
• Lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, please contact us using the information in the Contact Us section below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by Birch & Grain.

Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Birch & Grain is a trade name of Worthshire Group LLC.

By using our website and services, you consent to this Privacy Policy.