Privacy Policy

Overview

Birch & Grain Custom Cabinetry ("Birch & Grain," "we," "us," or "our") is a custom cabinetry company based in Tampa Bay, Florida. This Privacy Policy explains how we collect, use, and protect your information when you visit birchandgrain.com or contact us about our services.

We take your privacy seriously. We do not sell your personal information. We collect only what we need to respond to your inquiry and provide our services.

Information We Collect

Information you provide directly

When you submit a consultation request, call us, or send an email, we may collect your name, email address, phone number, home or project address, and details about your cabinetry project.

Information collected automatically

When you visit our website we automatically collect basic technical data — including your IP address, browser type, pages visited, and time on site — through Google Analytics. This data is used only to understand how visitors use our site so we can improve it.

SMS and text message consent

If you opt in to receive text messages from us, we collect your mobile phone number for that purpose. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out, or HELP for assistance.

How We Use Your Information

We use the information we collect to:

• Respond to your consultation request or inquiry
• Schedule and coordinate in-home measurements and estimates
• Communicate with you about your project
• Send project updates, quotes, and invoices
• Send text messages if you have opted in
• Improve our website and services
• Comply with applicable legal obligations

We do not use your information for automated decision-making or profiling.

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share it only in these limited circumstances:

Service providers

We use third-party tools to run our business, including GoHighLevel (our CRM and communication platform) and Google Analytics (website analytics). These providers are contractually required to protect your information and may only use it to provide services to us.

Legal requirements

We may disclose your information if required by law or in response to valid legal requests from public authorities.

Business transfers

If Birch & Grain is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, provide our services, and comply with legal obligations. If you would like us to delete your information, please contact us and we will do so unless we are required by law to retain it.

Your Rights

You may have the following rights regarding your personal information:

• The right to access the information we hold about you
• The right to correct inaccurate information
• The right to request deletion of your information
• The right to opt out of marketing communications at any time
• The right to opt out of SMS messages by replying STOP

To exercise any of these rights, please contact us using the information below.

Cookies

Our website uses cookies — small text files placed on your device — to analyze traffic through Google Analytics. These cookies do not contain personally identifiable information. You may disable cookies in your browser settings at any time, though some site features may not function properly without them.

Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected in the "Last updated" date at the top of this page. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please reach us here: